Client Relationship Management:
- Develop and maintain strong relationships with key clients, understanding their business goals and objectives.
- Regularly engage with clients to assess satisfaction levels, identify opportunities for improvement, and gather feedback.
- Collaborate with clients to align our products and services with their evolving needs.
- Anticipate potential issues or challenges that key clients may face and provide proactive support.
- Conduct regular account reviews to identify opportunities for optimization and upselling.
- Work closely with clients to ensure they derive maximum value from our products and services.
Coordination with internal teams:
- Serve as a liaison between key clients and internal departments, ensuring clear communication and understanding of client expectations.
- Collaborate with the sales team to identify opportunities for account growth and expansion.
- Work closely with the product development and operations teams to address client-specific requirements.
Resolving Issues and Challenges:
- Investigate and analyse client issues, working collaboratively with relevant internal teams to find timely and effective solutions.
- Develop and implement strategies to prevent recurring issues and enhance overall client satisfaction.
- Monitor and report on key performance indicators to identify trends and potential areas of improvement.
- Communicate complex information clearly and concisely to both technical and non-technical audiences.
- Prepare and deliver regular status updates, reports, and presentations to clients.
- Act as a trusted advisor to clients, providing insights and recommendations based on a deep understanding of their business.
Addressing Client Inquiries and Concerns Timely:
- Respond promptly to client inquiries and concerns, demonstrating a sense of urgency and commitment to resolution.
- Maintain a comprehensive understanding of our products and services, staying informed about updates and enhancements.
- Escalate critical issues to appropriate channels and ensure timely follow-up until resolution.
- Bachelor's degree in technology (B.Tech.) or equivalent experience is required.
- 2–4 years of experience in operations management or a similar client-facing role.
- In-depth knowledge of operations and processes within the industry.
- Excellent problem-solving skills with a proactive and solution-oriented mindset.
- Exceptional communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities and thrive in a fast-paced environment.
- Proficiency in Microsoft Word is essential, as the role may involve data creation.
Perks of working at uEngage, yay!!
- Career Advancement
- The best is industry Financial Remuneration
- Great perks and performance bonuses altogether
- Flexible working hours
- Health Insurance
- Great team to work and chill with