Tech Operations Manager

Full Time Role, Panchkula, 3 - 5 years

Job Description


Client Relationship Management:

  • Develop and maintain strong relationships with key clients, understanding their business goals and objectives.
  • Regularly engage with clients to assess satisfaction levels, identify opportunities for improvement, and gather feedback.
  • Collaborate with clients to align our products and services with their evolving needs.

Proactive Support:

  • Anticipate potential issues or challenges that key clients may face and provide proactive support.
  • Conduct regular account reviews to identify opportunities for optimization and upselling.
  • Work closely with clients to ensure they derive maximum value from our products and services.

Coordination with internal teams:

  • Serve as a liaison between key clients and internal departments, ensuring clear communication and understanding of client expectations.
  • Collaborate with the sales team to identify opportunities for account growth and expansion.
  • Work closely with the product development and operations teams to address client-specific requirements.

Resolving Issues and Challenges:

  • Investigate and analyse client issues, working collaboratively with relevant internal teams to find timely and effective solutions.
  • Develop and implement strategies to prevent recurring issues and enhance overall client satisfaction.
  • Monitor and report on key performance indicators to identify trends and potential areas of improvement.

Strong Communication:

  • Communicate complex information clearly and concisely to both technical and non-technical audiences.
  • Prepare and deliver regular status updates, reports, and presentations to clients.
  • Act as a trusted advisor to clients, providing insights and recommendations based on a deep understanding of their business.

Addressing Client Inquiries and Concerns Timely:

  • Respond promptly to client inquiries and concerns, demonstrating a sense of urgency and commitment to resolution.
  • Maintain a comprehensive understanding of our products and services, staying informed about updates and enhancements.
  • Escalate critical issues to appropriate channels and ensure timely follow-up until resolution.


  • Bachelor's degree in technology (B.Tech.) or equivalent experience is required.
  • 2–4 years of experience in operations management or a similar client-facing role.
  • In-depth knowledge of operations and processes within the industry.
  • Excellent problem-solving skills with a proactive and solution-oriented mindset.
  • Exceptional communication, negotiation, and interpersonal skills.
  • Ability to manage multiple priorities and thrive in a fast-paced environment.
  • Proficiency in Microsoft Word is essential, as the role may involve data creation.

Perks of working at uEngage, yay!!

  • Career Advancement
  • The best is industry Financial Remuneration
  • Great perks and performance bonuses altogether
  • Flexible working hours
  • Health Insurance
  • Great team to work and chill with 

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