Tech Operations Manager

Full Time Role, Panchkula, 3 - 5 years

Job Description

Responsibilities

Client Relationship Management:

Develop and maintain strong relationships with key clients, understanding their business goals and objectives.
Regularly engage with clients to assess satisfaction levels, identify opportunities for improvement, and gather feedback.
Collaborate with clients to align our products and services with their evolving needs.

Proactive Support:

Anticipate potential issues or challenges that key clients may face and provide proactive support.
Conduct regular account reviews to identify opportunities for optimization and upselling.
Work closely with clients to ensure they derive maximum value from our products and services.

Coordination with internal teams:

Serve as a liaison between key clients and internal departments, ensuring clear communication and understanding of client expectations.
Collaborate with the sales team to identify opportunities for account growth and expansion.
Work closely with the product development and operations teams to address client-specific requirements.

Resolving Issues and Challenges:

Investigate and analyse client issues, working collaboratively with relevant internal teams to find timely and effective solutions.
Develop and implement strategies to prevent recurring issues and enhance overall client satisfaction.
Monitor and report on key performance indicators to identify trends and potential areas of improvement.

Strong Communication:

Communicate complex information clearly and concisely to both technical and non-technical audiences.
Prepare and deliver regular status updates, reports, and presentations to clients.
Act as a trusted advisor to clients, providing insights and recommendations based on a deep understanding of their business.

Addressing Client Inquiries and Concerns Timely:

Respond promptly to client inquiries and concerns, demonstrating a sense of urgency and commitment to resolution.
Maintain a comprehensive understanding of our products and services, staying informed about updates and enhancements.
Escalate critical issues to appropriate channels and ensure timely follow-up until resolution.

Qualifications:

Bachelor's degree in technology (B.Tech.) or equivalent experience is required.
2–4 years of experience in operations management or a similar client-facing role.
In-depth knowledge of operations and processes within the industry.
Excellent problem-solving skills with a proactive and solution-oriented mindset.
Exceptional communication, negotiation, and interpersonal skills.
Ability to manage multiple priorities and thrive in a fast-paced environment.
Proficiency in Microsoft Word is essential, as the role may involve data creation.

Perks of working at uEngage, yay!!