The New FSSAI QR Code Rule: What Every Restaurant Must Do (Before It’s Too Late)

Why This QR Code Suddenly Matters

Picture this: a customer in your restaurant spots a hygiene issue. Earlier, they’d probably leave quietly (or rant on Instagram).
Now, thanks to the FSSAI’s latest advisory dated 30 July 2025, they have an official, direct way to report it via a QR code that you must display at your outlet.

This is not just another sticker for your wall. It’s part of the government’s push for transparent, tech?driven food safety.

Breaking It Down – What’s the FSSAI Complaint QR Code?

• It’s a scannable code that links to the Food Safety Connect App (the official complaint platform).
  
  
• It works on both Android and iOS devices.
  
  
• It must be clearly visible to customers inside your premises.
  
  
• It’s now mandatory for all licensed Food Business Operators (FBOs) from your neighbourhood café to national QSR chains.
  
  

Why This Isn’t Optional Anymore

The advisory makes it clear:

1. Visibility is non?negotiable – The QR should be placed where every customer can see it.
   
   
2. Correct linking matters – It should open the official app, not a random page.
   
   
3. Non compliance has consequences – From fines to license complications, this isn’t something you can “get to later”.
   
   

Official FSSAI Sources

For those who want to read it straight from the source:

• Read the Advisory (PDF)
  
  
• Food Safety Connect App – Android
  
  
• Food Safety Connect App – iOS

How to Create Your QR Code in Under 10 Minutes

You don’t need fancy software or an IT team, here’s the quick route:

1. Copy the official app links (above).
   
   
2. Pick a free QR generator  examples: QR Code Monkey, QRStuff, Canva.
   
   
3. Paste the link (you can make separate codes for Android and iOS, or combine them on one landing page).
   
   
4. Customise for branding – Add your logo or use brand colours so it blends with your interiors.
   
   
5. Download, print, and display – A4 laminated print works best for visibility and durability.
   
   

Pro Display Tips That Most Miss

• Double check the scan on multiple devices before printing.
  
  
• Label it clearly – Don’t just have a bare QR; add text like “Scan to Report Food Safety Concerns”.
  
  
• Use multiple placements – At the entry, billing counter, and near the kitchen pass.
  
  
• Train your staff – They should know what it’s for and where it is.
  
  

Why You Should Care Beyond Compliance

Yes, this is a rule but it’s also an opportunity. When customers see that you openly invite feedback via an official channel, it signals confidence in your hygiene standards and builds trust.

For digital first brands, it can be integrated into e bills, online menus, or WhatsApp order confirmations making you look proactive and transparent.