Types of Restaurant Online Ordering Systems to Choose in 2024

, 09-May-2024

Earlier, the image of a restaurant revolved around handwritten menus, phone calls for reservations, and waiting in line to order. Today, the food and beverage (F&B) industry has undergone a digital revolution. This transformation is driven by the changing needs of customers who now expect a seamless and convenient dining experience. Online ordering systems have become an essential tool for restaurants, allowing customers to browse menus, place orders, and pay for meals directly from their phones or laptops. This not only increases revenue but also improves operational efficiency and customer experience.

According to a National Restaurant Association survey, online ordering sales in the restaurant industry have crossed the 4300 crore mark in 2023, and this trend is expected to continue its upward trajectory in the coming years. This change requires restaurants to embrace online ordering solutions to stay competitive and cater to the evolving needs of tech-savvy customers. 

As a restaurant owner, understanding the diverse landscape of Types of Restaurant Online Ordering Systems to Choose in 2024 can be overwhelming. Let's look at the several options available, from which you can choose the one ideal for your business needs.

Types of Restaurant Online Ordering Systems in 2024

Web Ordering

Web ordering systems allow you to access a restaurant's menu directly from your computer or phone. Browse menus at your leisure, customize your order with add-ons and special requests, and pay securely through integrated payment gateways. Customers can visit your dedicated website directly to explore menus, personalize orders with extras and requests, and pay securely. This system offers a user-friendly interface, customizable menus with attractive high-quality photos, and secure payment processing options like credit cards and digital wallets. 

For business owners, it expands customer reach beyond the physical location. It reduces phone order errors and streamlines order processing, providing valuable customer data to improve menu offerings and promotions. 


  1. User-friendly interface for seamless browsing.
  2. Customizable menus with high-quality photos to attract customers.
  3. Secure payment processing options like credit cards and digital wallets. 

QR Code Ordering

QR code ordering is a contactless ordering solution that utilizes the power of QR codes, those ubiquitous black-and-white squares with pixelated patterns. Restaurants display QR codes on tables, menus, or even marketing materials. This method promotes social distancing, is easy to implement, and even encourages faster table turnover during peak hours.  Customers can experience contactless ordering, also ideal for hygiene-conscious customers. There is no need to download any additional apps, customers can simply scan and order.

For restaurant owners, it is cost-efficient as it requires minimal setup and maintenance compared to other systems encouraging quicker table turnover during peak hours.


  1. Promotes social distancing and contactless dining experiences.
  2. Easy to implement and manage, requiring minimal technical expertise.
  3. Encourages faster table turnover during peak hours.

Kiosk Ordering

Kiosk ordering or Self-Orderig Kiosks takes the concept of self-service to a new level within the restaurant itself. Kiosks are touchscreen-enabled self-service terminals used for placing orders and convenient electronic payment processing.  Customers can browse menus at their own pace and personalize the order with modifications like extra sauces or different side options. Seamless payment processing eliminates the need to wait for a server to take your payment, streamlining the seamless checkout experience.

Kiosks can be beneficial for restaurant owners as they reduce wait times improve customer satisfaction during peak hours and free up staff for table service and guest interaction. One of the advantages of kiosks is the upselling opportunities business owners get through targeted promotions displayed on the interface. 


  1. Expedited service during peak hours, improving customer satisfaction.
  2. Reduces workload on staff, allowing them to focus on table service and guest interaction.
  3. Upselling opportunities through targeted promotions displayed on the kiosk interface.

WhatsApp Ordering

WhatsApp ordering for Restaurants is a convenient and familiar way to order food directly through the popular messaging app, WhatsApp. Whatsapp Ordering is a fast and simple way to place an order on any website with the press of a button. After selecting their cart items for purchase, the customer proceeds to the checkout page, where the order is automatically sent to the business via WhatsApp messenger in the form of a brief receipt.  Restaurants can leverage the widespread use of WhatsApp by establishing a dedicated phone number for ordering. Unlike traditional online ordering systems, 

WhatsApp ordering allows for a more personal touch which fosters the customer relationship compared to other online ordering systems. Customers can ask questions, clarify menu options, or request specific modifications directly with the restaurant staff. Restaurant owners can leverage the large customer base of WhatsApp to reach out to more customers. Direct communication through chat allows for a more personalized interaction with customers, potentially leading to higher satisfaction and loyalty. For such reasons knowing Tips To Choose the Best WhatsApp Ordering System Provider is a must.


  1. Utilizes a platform familiar to a large user base for easy adoption.
  2. Enables personalized interaction between customers and restaurant staff. 
  3. Ideal for smaller restaurants with limited budgets for dedicated apps.  

App Ordering

App ordering or online ordering apps take online ordering to the next level by offering a dedicated mobile application for a specific restaurant. One of the key features of having a branded app is the convenience it offers to customers i.e. it doesn’t require re-entering information and simplifies repeat orders. Customers browse menus, place orders, pay for meals, and access loyalty programs or receive promotions directly through the app. This approach enhances brand recognition integrates loyalty programs, and enables targeted push notifications.

Customers can make quick orders as the app stores their preferences and order history, making repeat orders a breeze. Customers can simply revisit past favorites or explore new options with a few taps.  Restaurant owners can get valuable customer data and can make use of this information to optimize menus, target promotions, and personalized customer information.


  1. Enhances brand recognition and customer loyalty through a dedicated app. 
  2. Integrates loyalty programs for repeat customer engagement. 
  3. Enables targeted push notifications for promotions and special offers. 

Restaurants with Online Ordering vs. Restaurants Without: A Comparison

The advantages of implementing an online ordering system are undeniable. Here's a table highlighting the key differences between restaurants with online ordering systems and those without: 


Restaurants with Online Ordering

Restaurants Without Online Ordering

Customer Convenience

Customers can order anytime, anywhere

Limited to in-person orders during operating hours

Increased Sales

Reaches a wider customer base, promotes impulse purchases

Reliant on walk-in traffic

Improved Efficiency

Streamlines order-taking and processing

Manual order-taking can be time-consuming and prone to errors

Data and Analytics

Provides valuable customer insights to improve offerings

Limited data on customer preferences

Brand Recognition

Online presence strengthens brand visibility

Relies solely on local reputation

Staff Dependency 

Reduces staff dependency & frees up staff for table service and guest interaction

Staff dependency increases as the same staff has to manage both, front and back-end tasks 

Now, that you have explored the different types of online ordering systems available to make an informed decision for your restaurant, you also need to take into consideration the delivery of your orders as it plays a really important role in elevating your customer satisfaction. 

Beyond the Order: Streamlining Delivery with a Management System

While online ordering systems streamline ordering processes, a robust delivery management system is the missing piece to ensure seamless order fulfillment and customer satisfaction. Imagine receiving numerous online orders but lacking a system to efficiently track their status, communicate with riders, and optimize delivery routes. This is where a smart delivery management system comes in handy. From order allocation to rider tracking and route optimization, a delivery management system streamlines operations, minimizes errors, and ultimately, delivers a superior customer experience. One such delivery management system is uEngage Flash. 

uEngage Flash acts as a centralized logistic tech platform, bridging the gap by giving complete visibility and control over your entire delivery ecosystem. It seamlessly integrates with your existing online ordering system, providing real-time order tracking, efficient rider communication, and route optimization tools which results in faster deliveries, happier customers, and increased profitability for your restaurant. 

One Platform, Endless Possibilities: uEngage has it all

The types of restaurant online ordering systems to choose from in 2024 are mainly Web Ordering, QR Codes, Kiosks, WhatsApp, and even a custom Branded App. Now, imagine having all the Restaurant Online Ordering Systems mentioned above for your business - all under one roof. 

By choosing uEngage Edge, you can make it possible. You eliminate the need to manage multiple platforms or confusing set-ups. You can have either one or many restaurants' online ordering systems according to your business needs. uEngage streamlines everything, making it easier to manage and giving you a powerful way to deliver a fantastic customer experience across all your digital channels. 

So, why wait? uEngage is the all-in-one solution to transform your restaurant's online ordering along with deliveries. Visit uEngage today and see how it can take your restaurant to the next level.

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